Shipping & Returns

We simply have a flat rate fee of $4.50 for all orders (Saturday delivery is additional $5), this includes a non-signature overnight courier sent by New Zealand Couriers (www.nzcouriers.co.nz).  

All New Zealand domestic parcels are sent by New Zealand Couriers (www.nzcouriers.co.nz), orders are despatched daily at 3pm. Overnight delivery is expected but not guaranteed. Saturday deliveries need to be ordered through our website before 1pm Friday, orders between1pm and 5pm cannot be guaranteed.

- International Orders are sent either via DHL or New Zealand Post. This is confirmed at the time of order.
- Pickups are welcome from the Hamilton area, simply pick up from our Hamilton location at 419 Grey Street, Hamilton East.

Please note that orders paid via Bank Deposit / Internet Banking will often require an additional 24 hours of processing time

Faulty Goods 

The Vape Shed offers a 30-day manufacturer fault warranty period, damaged caused by misuse is not covered. Outside of this period please contact the manufacturer of your device as your manufacturer warranty still applies and most will replace within 1 year. 

Returns

In most cases, if a product has not been used and is provided alongside a receipt dated within the last 30 days. We will provide you with a full money back refund. Some conditions and credit card fees may apply.